Thank you for shopping with OHOO! JAIPUR. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help. Please review our Returns and Refunds Policy below for information on how to return items and request a refund.
1. Return Eligibility
1.1 Timeframe: You may return unused and unworn items within [2] days of receiving your order.
1.2 Condition: To be eligible for a return, items must be in their original condition with all tags and packaging intact. Items that are damaged, worn, or altered will not be accepted.
1.3 Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
- Customized or personalized items
- Sale or clearance items
- Items marked as non-returnable on the product page
2. How to Return
2.1 Request a Return: To initiate a return, please contact our Customer Service team at [email protected] with your order number and details of the item(s) you wish to return.
2.2 Return Instructions: We will provide you with instructions on how to return the item(s) and a return authorization number (if applicable). Please follow these instructions to ensure your return is processed smoothly.
2.3 Shipping Costs: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over [X] value, as we cannot guarantee receipt of your returned item.
3. Refunds
3.1 Processing Time: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to your original payment method within [7] business days.
3.2 Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.
3.3 Partial Refunds: In some cases, partial refunds may be issued if only part of an order is returned or if the item is returned in less than perfect condition.
4. Exchanges
4.1 Exchanges: We do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the replacement item.
5. Damaged or Incorrect Items
5.1 Report Issues: If you receive a damaged or incorrect item, please contact our Customer Service team within [X] days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.
5.2 Proof of Damage: Please provide photos of the damaged or incorrect item and packaging to assist us in processing your request.
6. Contact Us
For any questions or concerns about returns and refunds, please contact our Customer Service team at:
OHOO! JAIPUR
7. Changes to This Policy
We may update this Returns and Refunds Policy from time to time. Any changes will be posted on this page, and your continued use of our Site constitutes your acceptance of the updated policy.
Thank you for shopping with OHOO! JAIPUR