Returns/ Exchange/ Cancellation/ Shipping Costs Policy

The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by Ohoo! Jaipur. Customers are advised to go through the Terms and Conditions available at https://ohoojaipur.com/term-conditions/

 
ONLINE ORDERS APPLICABLE CONDITION
APPAREL/ ACCESSORIES, Etc Return & Exchange due to (size and style issues) can be done within 15 days from the date of delivery for all online orders. Tags should be intact and the product should be unused. Applicable
DAMAGED PRODUCT Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product purchased. Applicable
ALTERED PRODUCTS No exchanges or refunds will be made against garments that the customer has altered. No fragrance/ Perfume on clothes will be entertained. Non-Applicable
CANCELLATION Orders can be canceled only before the shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders which may generally take up to 15 working days. However, the refund/ store credit will be paid after deducting the shipping charge of INR 99 paid by the customer at the time of placing the order Applicable
REVERSE PICKUP – SHIPPING COSTS Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment. In case there are multiple exchanges, the customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200 “Multiple exchanges” refers to multiple requests for the exchange of product(s) (even if the products were purchased in one single order). Applicable
FACE MASKS For hygiene reasons, face masks are non-returnable. Non-Applicable
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